(Our general terms & conditions are valid from March 10, 2013)

INTRODUCTION:
Nestor & Jeeves is part of the Seventeam Group, a limited liability company with a capital of €8000, having its registered office at 39 rue de France, 06000 Nice.  It is registered on the company register of Nice under number 443 739 784.

Nestor & Jeeves offers a choice of services performed remotely or at your home.  Services are offered to both private individuals and businesses. Nestor & Jeeves acts as an intermediary between the Customer and the Supplier of the service or product, although some services that do not require any special qualifications are performed directly by us. However, Nestor & Jeeves does not act as a travel agent within the meaning of the law.

The languages in wich Nestor & Jeeves communicates is mainly French and English.

Article 1: APPLICATION OF NESTOR & JEEVES’ GENERAL TERMS AND CONDITIONS
The present Terms and Conditions are sent to all new Customers, and Customers can consult them at any time on our website at www.nestor-jeeves.com. Also, before placing a new order, Customers must first accept Nestor & Jeeves’ Terms and Conditions.

All services ordered, and any oral or written request made by the Customer is deemed to be an acceptance with no restrictions or reservations of the present Terms and Conditions, which prevail over any other document issued by Nestor & Jeeves.
Unless accepted expressly and in advance by Nestor & Jeeves, any other condition put forward by the Customer shall be non-invocable against Nestor & Jeeves, irrespective of when Nestor & Jeeves could have been aware of it.
No failure by Nestor & Jeeves to exercise any of the provisions of the present Terms and Conditions shall be interpreted as a waiver of its right to exercise them in the future.
Nestor & Jeeves and the Customer expressly accept that the documents and information held in the Customer Area can serve as proof.

As the contractual relationship between Nestor & Jeeves and the Customer is governed exclusively by French law, the Terms and Conditions are drafted in the French language. Customers shall not be exempted from complying with them simply because they have not received them in their mother tongue.

Nestor & Jeeves reserve the right to modify their Rates and the Terms and Conditions of sale, without informing Customers in advance. However, Customers are reminded that for all new orders, they must validate and accept the Rates and Nestor & Jeeves’ Terms and Conditions beforehand.

Article 2: APPLICATION OF SUPPLIERS’ TERMS AND CONDITIONS 
Where products or services are ordered by Customers directly from a Supplier, and considering that Nestor & Jeeves only acts as an intermediary, purchases by Customers of products or services shall be governed by the terms and conditions of each Supplier, which Customers should consult in advance. 

Article 3: SUBSCRIPTIONS 
A subscription to the Concierge Desk is required to access certain services.
Potential customers must give their name and address when registering. Nestor & Jeeves is allowed a period of 48 hours from registration before confirming a customer's subscription.
Nestor & Jeeves reserves the right to confirm or refuse a subscription application, without giving reasons. Indeed, if a prospective Customer does not meet Nestor & Jeeves’ criteria, of if the prospective Customer refuses to accept any of the obligations contained in these Terms and Conditions, Nestor & Jeeves may refuse to contract with him or her.

Subscriptions are strictly personal for the Member and cannot be used by any other person, even if they are from the same family.
It is strictly forbidden to use an individual subscription for professional purposes, such as placing orders for one’s own clients. That type of service for third parties is a Corporate service offered by Nestor & Jeeves to business customers.
Request or orders placed with Nestor & Jeeves are reserved solely for the benefit of the subscribing Customer and must not, under any circumstances, be transferred to a third party.

Nestor & Jeeves shall not be held responsible for any erroneous or false information provided by a Member. Nestor & Jeeves must be informed immediately of any change of address or other personal information.

Article 4: PACKAGES ON OFFER 
Depending on the options taken, Customers are offered:

• Services in the form of Packages that are performed and invoiced by Nestor & Jeeves at a fixed price, payable in advance and that are valid for the term of the order, starting from the date of effect,
• A la carte services that are performed and invoiced by Nestor & Jeeves by the hour, payable in advance and deducted from the Customer's credit balance as and when the services are performed,
• Services performed after obtaining quotes negotiated with Suppliers, invoiced directly by the Suppliers and payable to them when the quote is accepted and/or when the product or service is delivered,
• Services performed immediately by Suppliers, invoiced directly by the Suppliers and payable to them when the product or service is delivered.

Article 5: PROCEDURE 
Nestor & Jeeves undertakes to answer Customers’ requests as soon as possible.

• CONCIERGE DESK PACKAGE
  Once Nestor & Jeeves has validated a subscription, Customers can consult their Personal Assistant by leaving a message in the Customer Area or by contacting him or her by telephone during the hours stated in the service contract. No requests can be dealt with by telephone until Customers have provided their first and last names and their personal identification number.
  Customers are advised to place their requests through the Customer Area; in this way, all information exchanged and documents sent can be sorted by date and archived permanently in the Customer Area until the subscription to the Concierge Desk Package is terminated.
• STREET  ASSISTANCE PACKAGE
  Customers may contact their Personal Assistant by telephone during the hours stated in the service contract. No requests can be dealt with until Customers have provided their first and last names and their personal identification number.
• OTHER PACKAGES
  Customers may book services through their Customer Area. 
• A LA CARTE SERVICES PERFORMED BY NESTOR & JEEVES
  Customers may book services through their Customer Area.
  No services can be performed by Nestor & Jeeves unless the Customer’s account is in credit. Customers are informed by Nestor & Jeeves of the situation of their account (in the Customer Area) each time a service is performed.
• SERVICES PROVIDED BY EXTERNAL SUPPLIERS AFTER ACCEPTANCE OF A QUOTE
  Customers may book services through their Customer Area.
  For each service request, two or three quotes are provided by listed Suppliers. Their quotes are made available in the Customer Area. Customers can then place their order as required.  The terms and conditions stated on the quote shall apply.

Article 6: HOW THE CUSTOMER AREA WORKS
To preserve the confidentiality of your information, Nestor & Jeeves’ Customer Area is accessible with a login and password.
Customers are responsible for the keeping their password safe.

All of the information exchanged and documents received are sorted by date and are archived indefinitely in the Customer Area, until the end of the Customer's subscription.
Paper documents are destroyed after three months, but they can be consulted or printed by Customers at any time by logging in to their Customer Area.

Data and documents will be removed and deleted permanently from the Customer Area at the end of the subscription period if a Customer's subscription is not renewed.

Article 7: CUSTOMER PAYMENTS 
Services performed directly by Nestor & Jeeves at their applicable rate or at the quoted price in Euros, including Value Added Tax, are invoiced to the Customer by Nestor & Jeeves and are payable in Euros in advance by bank card, by cheque drawn on a French account, or by wire transfer. Nestor & Jeeves will only perform services if the Customer’s account is in credit.

Products and services provided by Suppliers are invoiced to Customers directly by the Suppliers at the rate and under the conditions quoted by them.  Customers are required to pay the Suppliers directly, in accordance with their general and special terms.
In case of non-payment by the Customer at the due date, the Supplier will send a first reminder. If the amount is still unpaid eight days after the reminder, Nestor & Jeeves will immediately cease to provide its services, with no compensation of any kind due by Nestor & Jeeves.

Article 8: LIABILITY
Nestor & Jeeves shall not be liable for failing to perform its obligations in cases of force majeure as defined by the French Civil Code including, but not limited to any disturbances, total or partial strikes of the postal or transport services, flood, fire, computer failure, etc.
Customers shall not hold Nestor & Jeeves responsible for any disputes arising from a situation where a service is performed at a Customer’s home in their absence.

Suppliers are sub-contractors of Nestor & Jeeves.
Customers expressly accept that in its capacity as representative and, more generally, a simple intermediary between the Customer and the Suppliers, Nestor & Jeeves is bound by an obligation of means and not an obligation of results.

As such, Nestor & Jeeves cannot be held liable for recommending a particular Supplier to a Customer, or if a Supplier fails to provide any of the goods or services ordered.
Consequently, Nestor & Jeeves shall not be liable for compensation of any kind or for any reason.  Full responsibility shall lie with the Supplier. All complaints and claims for compensation should be made by the Customer directly to the Supplier of the product or service concerned.
Nestor & Jeeves may pass on to the Supplier any letters of complaint sent by Customers.

Nestor & Jeeves makes every effort to ensure that access to the website, the ordering procedure and other services function normally. However, Nestor & Jeeves shall not be responsible for any loss or damage arising from the use of the internet, such as loss of data, intrusion, viruses, outages or other problems that are beyond the control of Nestor & Jeeves.

Article 9: EXCLUSIONS 
The following services are not provided by Nestor & Jeeves:

• Services that are reserved for licensed or qualified professionals,
• Any request that is in violation of the administrative or legal provisions of any country,
• Any request that is illegal or likely to be a violation of privacy,
• Any search or service concerning areas that are contrary to public policy or morality,
• Any delivery of merchandise in large quantities for commercial purposes or resale,
• Services involving contact with animals that are considered to be dangerous,
• Any request that requires intervention in a foreign country or a country at war, that is known to be unstable or where there is uprising, rioting, acts of terrorism, reprisals, restrictions on the free circulation of goods and persons, strikes, explosions, natural catastrophes, nuclear breakdown or any other case of force majeure.

The performance of the order and/or service is subject to all international transport regulations, national customs and other legislation, and good morals.

Article 10: DATA PROTECTION LAWS (CNIL)
Nestor & Jeeves take every care to protect the personal information given to them by Customers for the requirements of their subscription. Such information is reserved for internal use.
In accordance with the French data protection law of 6 January 1978 (Loi informatique et libertés), Customers can access their personal data to have it rectified or removed. To exercise this right, Customers should write to Nestor & Jeeves by registered post, stating their full names, address and PIN code.

Article 11: TERMINATION 
Customers may cancel their subscription at any time, with immediate effect, by sending notice by registered post with confirmation of receipt, unless any monies are due to Nestor & Jeeves.
No service package subscriptions will be refunded, even if no services have been performed.
As regards monies paid in advance towards unused services that are billed by the hour:

• If the Customer is a subscriber to the Concierge Desk Package and intends to cancel their annual subscription, the credit balance will be fully refunded by cheque at the end of the Concierge Desk contract period;
• If the Customer is not a Concierge Desk subscriber, the credit balance will be fully refunded by cheque, within 30 days of the Customer’s request.

Nestor & Jeeves reserves the right to suspend or cancel a Customer’s subscription at its own initiative, without prior notice, in case of improper or fraudulent use, or in case of behaviour that is detrimental to the interests of Nestor & Jeeves’ various services, or if false information is provided by the Customer.
At the end of the engagement period, Nestor & Jeeves reserves the right to cancel the contract with the Client without reason.

Article 12: COOLING-OFF PERIOD 
In accordance with section L.121-20 of the French Consumer Code (distance selling), Customers are allowed a cooling-off period of seven full days.

• To cancel orders placed with Nestor & Jeeves for services, Customers must send a letter to Nestor & Jeeves, 39 rue de France, 06000 Nice by registered post with confirmation of receipt.
• To cancel orders for products or services placed with Suppliers, Customers must send a letter by registered post with confirmation of receipt to the Supplier and not to Nestor & Jeeves.

The right to cancel an order starts from the moment of receipt of the goods, or from the moment the service proposal is accepted. A cooling-off period that would normally expire on a Saturday, Sunday or public holiday is extended until the following business day.

The right to cancel an order can be exercised without giving any reasons or paying any penalties.
The provider can offer either an exchange or a refund. No returns, exchanges or refunds will be allowed more than seven days after delivery of the goods or acceptance of the service proposal. Return postage and packaging will be payable by the Customer and refunds will be limited to the product or service purchased. Products will only be exchanged or refunded if they are returned in perfect condition and within the allowed time period. No exchange or refund will be allowed if the products are returned incomplete, damaged, worn or soiled.
The right to cancel an order does not apply to services that have started to be performed with the Customer’s agreement before the end of the cooling-off period, or to services related to tourism, products made to customer specifications or that are clearly personalised or which, by nature, cannot be returned or that are likely to deteriorate or spoil quickly.

Article 13: APPLICABLE LAW AND DISPUTES 
The contractual relationship between Nestor & Jeeves and Customers is governed exclusively by French law.
A Customer may be held liable in case of violation of the present Terms and Conditions.